Full Job Description
Qualifications
- Bachelor’s degree
- Ability for travel, Monday–Friday, to work on client locations throughout the United States, as required by the project
- Minimum of 5 years of professional experience; must include change management, stakeholder engagement, communications, and management
- Familiarity with formal change management frameworks such as Prosci
- Demonstrated ability to implement change management strategies in client delivery environments; qualifying experience may span management consulting, professional services, or other directly comparable roles
- While academic study and conceptual understanding of change management are valued, role requires a minimum of 5 years of hands-on, applied professional experience in the field
- Proven track record in developing relationships, gaining trust, and building credibility with clients and stakeholders
- Experience executing change management plans and developing associated deliverables
- Strong problem-solving skills, with the ability to analyze issues and develop tailored, actionable solutions
- Strong executive presence; excel at communicating, facilitating, and presenting across all levels of an organization
- Empathetic, collaborative, and inquisitive mindset
- Proficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint)
- Technical aptitude; able to quickly learn and support new technology platforms
- Flexibility and resilience in navigating change, ambiguity, and evolving project needs
- US citizenship and the ability to successfully complete and retain any company, federal, or other background investigations required to perform client work
- Ability to successfully complete and maintain a federal background investigation (Tier 3 Public Trust)
Responsibilities
- This role requires the ability and willingness to travel Monday through Friday to client locations across the United States, based on project needs
- Travel cadence will vary; however, candidates must be available for weekly, on-site work as determined by the client and project schedule
- Plan and execute stakeholder engagement activities such as interviews, working sessions, and readiness assessments aligned to the change strategy
- Develop and maintain change impact analyses to inform stakeholder engagement and change readiness activities
- Facilitate and participate in client-facing meetings to drive alignment, surface risks, and support adoption readiness
- Support client workshops and workgroups; synthesize outputs and translate insights into tactical change actions
- Represent the change management team across key program forums to promote awareness and integration of change activities
- Build relationships with stakeholders to assess readiness, address resistance, and promote system adoption
- Coordinate and facilitate change events and communications to support user understanding and engagement
- Use data-driven assessments and feedback channels to evaluate stakeholder readiness and shape engagement strategies
- Deliver end-user presentations that illustrate system capabilities and promote confidence in the change
- Support and coach executive leaders and service line supervisors to build internal capacity and sustain change momentum
- Partner with program leads to execute against stakeholder-specific plans and broader program milestones
- Maintain accurate and timely documentation of change management activities for transparency and reporting
- Build and sustain trusted relationships with clients and stakeholders to enable influence and partnership
- Rapidly acclimate to new tools and technologies to effectively support change efforts and end-user engagement